DM
Dylan M
1 reviews | Active since Jan 2018
28 Nov 2023, 15:08
Hi circus
Spares department seems non existent. How long does it take to send a diagram of a machine? It took me 3 days to actually get in contact with someone on the phone, I was then told that I must request the exploded view diagram via email, 24 hours later I get a response that this has been sent to the authorised spare supplier partner… just for an exploded view diagram??? If it takes this long to simply try and find a diagram to see what I need to order, I have very little faith in actually receiving my part once ordered, and all this for a machine not even 2 years old. I am really regretting purchasing a Hisense machine, though thankfully this circus has narrowed down my choices for the next appliance I purchase, will definitely steer well clear of Hisense.
Helpful (0)
Replies (6)0
Replies (6)
Hisense's replyOfficial
28 Nov 2023, 15:58Good day Dylan
We have sent you an exploded view of the model WTX1302T and request AEK to respond to your spares request.
We do apologize for the delay and inconvenience caused.
We have sent you an exploded view of the model WTX1302T and request AEK to respond to your spares request.
We do apologize for the delay and inconvenience caused.
Best regards,
Hisense's reply28 Nov 2023, 15:58
Official
Good day Dylan
We have sent you an exploded view of the model WTX1302T and request AEK to respond to your spares request.
We do apologize for the delay and inconvenience caused.
We have sent you an exploded view of the model WTX1302T and request AEK to respond to your spares request.
We do apologize for the delay and inconvenience caused.
Best regards,
DM
Dylan M's updateReviewer Update
29 Nov 2023, 10:47Good day,
I have not received an exploded view diagram. Please forward through to my email ***
I have not received an exploded view diagram. Please forward through to my email ***
DM
Dylan M's update29 Nov 2023, 10:47
Reviewer Update
Good day,
I have not received an exploded view diagram. Please forward through to my email ***
I have not received an exploded view diagram. Please forward through to my email ***
Hisense's replyOfficial
29 Nov 2023, 15:31Good day Dylan
We had sent the email to : ***, but we just forwarded the email to the address you had just provided us with.
We had sent the email to : ***, but we just forwarded the email to the address you had just provided us with.
Best regards,
Hisense's reply29 Nov 2023, 15:31
Official
Good day Dylan
We had sent the email to : ***, but we just forwarded the email to the address you had just provided us with.
We had sent the email to : ***, but we just forwarded the email to the address you had just provided us with.
Best regards,
DM
Dylan M's updateReviewer Update
01 Dec 2023, 12:58Please follow up, I responded to all on your mail on Wednesday requesting prices for the parts I need, I have had no acknowledgment of my email or prices. Is there a physical shop in KZN that I can go to? It seems painful dealing like this.
DM
Dylan M's update01 Dec 2023, 12:58
Reviewer Update
Please follow up, I responded to all on your mail on Wednesday requesting prices for the parts I need, I have had no acknowledgment of my email or prices. Is there a physical shop in KZN that I can go to? It seems painful dealing like this.
DM
Dylan M's updateReviewer Update
01 Dec 2023, 13:00What I am battling to understand is how does it take a week just to get a price? It just feels like once you have bought the machine, Hisense has their money and couldn’t care less.
DM
Dylan M's update01 Dec 2023, 13:00
Reviewer Update
What I am battling to understand is how does it take a week just to get a price? It just feels like once you have bought the machine, Hisense has their money and couldn’t care less.
Hisense's replyOfficial
01 Dec 2023, 13:11Good day Dylan
The process is through our service partner but the turnaround is 24 hours, you can contact them directly on *** and request for Didi she is the Supervisor.
The process is through our service partner but the turnaround is 24 hours, you can contact them directly on *** and request for Didi she is the Supervisor.
Best regards,
Hisense's reply01 Dec 2023, 13:11
Official
Good day Dylan
The process is through our service partner but the turnaround is 24 hours, you can contact them directly on *** and request for Didi she is the Supervisor.
The process is through our service partner but the turnaround is 24 hours, you can contact them directly on *** and request for Didi she is the Supervisor.
Best regards,