HI but not any SENSE ...

Disgusting experience with faulty Hisense toploader washing Machine & Poor Customer Service I am extremely disappointed with the experience I have had with Hisense regarding the faulty 14kg top loader washing machine I purchased in March 2025. After using the machine once it was faulty - the washing could not be spin dried. I contacted Hisense call centre and a technician was outsourced from Malmesbury - they came out for a assessment and wanted to remove the faulty part but I objected and wanted the machine to be replaced. 2 Weeks passed and I received no contact from anyone - so I contacted this private company again and they referred me to Hisense call centre. At the call centre I was assured that the machine will be exhanged or even refunded - up till now nothing has happened or no contact made - I have to do the follow ups. The ongoing issues with the machine not being replaced are disrupting my daily life as we are now already in the middle of winter. This is completely unacceptable for a brand-new washing machine breaking at the very first use.

To make matters worse, Hisense’s handling of this situation has been unprofessional and frustrating. The initial agreement was that the faulty unit would be exchanged or refunded - it is now 3 months later. This is unfair and inconsiderate, as I am left to struggle without the washing machine throughout winter. I expect a same-day refund upon collection so that I can immediately replace the washing machine, or Hisense should honor their initial promise of an exchange. Their lack of accountability and total disregard for customer inconvenience is completely unacceptable - also no responses to emails. It is clear that customers are only taken seriously when complaints are escalated publicly, and I now feel forced to take this matter further including social media and other consumer protection platforms. I urge Hisense to resolve this issue fairly and immediately.