HELP PLEEEEEEEEEEEZZZZZ!!!!!!!!!!

Reference number:***. Since the 25th Of January 2020 I was in touch with the Highsense technician to make arrangements to have my R12 000 fridge repaired. Its a nightmare dealing with the call center as they take your call and put you on hold.Their phone system cuts you off if you on hold too long and they never call back irrespective if they have my contact details in front of them. They only have one technician for the Cape region which I HAVE to deal with as prescribed by Highsense On every call with the call center I have stressed the urgency as I have 3 elderly family members whos medication has to be in the fridge . So we currently use ice packs and I get up during the night to check to see that it stays cold. I have dealt with everyone at the call center and each one says they cannot speak for the other when I tell them that I have repeated my concerns over and over and their is no come back. To date their is still no indication as to when my fridge will be repaired!!!! I have been calling every day for the past three weeks !!!! I cant even get to speak to a manager in charge who is Reuben as he has my details and I was promised he would call. that was a week ago!!! PLEASE HELP!!!!!!!!! I AM DESPERATE AND NEED URGENT ASSISTNCE PLEASE!!!!!