HE65A6100UWTS.65A6100UW

Poor Customer Service, and terrible TV. I bought a Hisense "HE65A6100UWTS.65A6100UW" tv. The TV was delivered to me on the 17 October 2018. But the smart tv functions were not working. 1st. interaction with Hisense customer services was on the 7th November 2018, after reporting to them that the new tv was not working as promised. No smart apps like showmax and DSTV now...... and tv keeps loosing WIFI Access..... I dealt with the a technician by the name of Prosper, who first sent me the software update via email and when that failed, the sent through AEK DOMESTIC APPLIANCES REPAIRS on the 21 November 2018 to some through and update the software manually.... That resolved the Showmax and DSTV now problem as they were now available. I however still had issues with Netflix that would crash every second day and the tv loosing internet connection when switching off in the evenings.... for the better part of 2019, if I wanted to use the tv, at startup I need to select wifi settings and punch in the pin. with netflix I need to go into settings, deactivate Netflix and sign in again on the home screen. everything will work fine until i switch off the tv.... then it's the same process again, (sign into wifi network, deactivate and sign into netflix).

I finally called Hisense again with the again job card number they gave me previously (Hisense Service Repair Request Order ***).

2nd Visit from Hisense Technician Nokwa).... on the 14th November 2020 Hisense sent a technician to come through and they replaced the Main Board of the tv. After he left I contacted the technician on his mobile number and told him the tv is still doing the same thing of asking for wifi password signin at startup and apps are now slow, showmax and dstv now not working......

3rd visit was by Hisense technician was 17 November 2020 (Lucas) who said he was coming to check and "clean" the tv....... He said he can't find anything wrong with the tv works when he connects his phone as a wifi hotspot, but does not work with the family wifi....... I told him that there are 2 other tv's in the house that are working off the same wifi and have never given me problems, Netflix, DSTV Now and Showmax have been working just fine over the past two years..... He gave me a pathetic answer of "those two TVs are smaller 40 inch and therefore not as demanding on the network" my home network is a 40mb download speed, more than capable of the necessary connection speed.

Hisense RSA just dont want to admit that the TV is faulty from the factory and they are unable to repair it...... at this stage, only Netflix works on the tv...... no showmax and no DSTV now..... I use the tv as just a screen and watch using a laptop or tv box. Really poor service from Hisense.......