JP
Jeandre P

1 reviews | Active since Jan 2017

26 Jan 2017, 16:29

HDCP 2.2 UHD K720

<p>Customer service is almost non existent with this company. To make a very long dreadful story short. The tv that i bought is compatible with Hdcp 2.2. I bought a ps4 pro and it did not recognize he capabilities of hdcp 2.2 on my hisense tv. Therefore i can not use the 4k streaming services as i can only use hdcp 1.4 with ps4 pro on this tv. It was a problem that many manufactures of tvs had. But most of them sorted it out within 2 weeks of ps4 pro release . Except the arrogant company that is Hisense. I contacted them by which i was with good response told that they are aware of the problem and they will send me a software update by the following wednesday. I am still waiting for that update. Numerous attempts later and the people is just ignoring me now. Pathetic....i would never buy any any Hisense product in my life again i am afraid. I should have listened when i was told i am making a mistake. What an expensive 16500 rand mistake it was.</p>

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Replies (1)
Hisense
Hisense's reply23 Feb 2017, 14:14
Official

Good day

Thank you for making contact with us.

One of our customer care consultants will be in touch shortly to resolve the matter.

The Hisense Customer Care Team