Had dishwasher for 1 month, Hisense refuses to acknowledge manufacture fault

Bought a new dishwasher in April 2025 but only unboxed it in May as we were waiting for our previous one to be sold. Upon unboxing the unit, we picked up that the door cannot open as it was badly assembled and pushing against the frame. This prevented the door to be opened. Hisense promised to send a competant technician. They sent 2 youngsters fresh out of school joking around and taking all of 2.5 minutes to look at the unit and ****** off.

We asked for 1] a better unit - I will pay the difference 2] a direct replacement or 3] repair the door as we had paid R7199 and only had it for 1 month.

Hisense never called us back (they never do) - but I eventually got through to them on 4 June - they read the report of the technician to me in broken English using words like "bended" repeatedly. The report then said that there were builder (????) at my house and they broke the dishwasher. The technicians (or Hisense themselves) made up a lie.

I nearly fell over - this end with Hisense saying "sorry, we will not assist you as the dishwasher is 1 month old. I give up