Guarantee not honered by Hisense

Nearly 2 months ago our Hisense fridge broke down. After nearly 2weeks we had a technician look at the fridge and found that the compressor had packed up. The fridge was only 18 months old. The part was put on order and to date over a month later no parts have arrived. The parts manager said that they were unable to say when the part was going to arrive if at all. I’m extremely disappointed and angry that the fridge comes with a 5 year guarantee and only 18 months into the guarantee they cannot repair the fridge. I asked the store manager to liaise with Hisense and get them to replace the fridge. Hisense says there are none available in the country as the fridge has been discontinued. We asked for a loan fridge and was told that they do not loan fridges out. The service I have received from Hisense has been absolutely disgusting with no compassion for the customer. It shows that the guarantee offered is absolutely worthless. I now want to personally deal with senior management at Hisense and demand that the fridge be exchanged for an equivalent model to the one I purchased. However nobody can give me any contact details for such interaction. In this heat nobody can live without a fridge but Hisense do not appear to concerned about this. In view of the way in which this problem has been handled I personally will not be purchasing any Hisense Products. I would also caution anybody wanting an appliance or tech products should rather not purchase any Hisense products. Salesmen praise the service and products unknowingly find themselves in effect lying to customers as Hisense are not a company to place any kind of trust in. Rather stick to well established companies such as LG Defy Samsung etc. Shame on you Hisense you do not deserve to have any customers purchasing your products and supporting you. The sooner South Africa is rid of companies like you the better it will be for us all.