Good Product. TERRIBLE SERVICE!!

<p>I bought my 50" TV from a retailer 2 and a half years ago. Around 10 days ago it broke. No sound...no picture.</p> <p>I called Hisense Customer Care (if ever there was a misnomer - very little care took place). I was told that they can send a repair company out (outsourced) and repairs can be done on site. Days later only do I get a call from this company, but they wanted me to remove my own TV from the wall, then they will take the TV off site and assess repairs. I immediately called Hisense to fix this matter as I dont trust my TV leaving my house... not when dealing with a third party repair company. </p> <p>We then got the documents from them stating that Hisense parts are out of stock and they recommend a replacement unit. Fair enough...but now the matter is referred to a person in another province. 6 days have gone by where I havent heard a word about it. </p> <p> </p> <p>This is despicabble service Hisense!! I am a long running consumer of your products and unless this matter is resolved in a few days you would lost a loyal customer.</p>