Good Day

Good Day. I logged in a complaint about a defective refrigerator that is 4 month's old. Hisense is dragging their feet in the process of picking up the faulty appliance and processing my credit. It's approaching 14 days now since my first contact with them. I am being highly inconvenienced by their slowness in addressing my problem. Today I contacted their call centre and spoke to an agent named Brenda at about 8am. During that call she told me she is logging in a request for the item to be picked up. I asked her to send confirmation to me via email. Unfortunately, she did not do that.