FRUSTRATED CUSTOMER

I bought a dishwasher from Takealot. I opened it after 7 days after delivery due to my kitchen being renovated.

On opening everything looked fine and we connected it. The dishwasher was put in its place and i noticed that on the right side of the door there was a dent. You have to actually put your hand on it to feel the dent because of the reflection of the light on the unit. Due to this dent the bottom front piece of the dishwasher doesnt fit properly.

I called takealot on Monday morning to report this and was told that I must deal directly with Hisense as it is under warranty. Now Hisense is telling me that it wasnt reported within 7 days so they cant pass a credit.

I expected them to send somebody out to at least come and look at it. I explained to them that the box wasnt damaged so there was no need to open it and check to see if everything was ok.