Fridge

Good day all, I trust that you are well,

I need urgent assistance. I bought a fridge from Makro on the 1st of September and unboxed my fridge 2 week later as I just moved into my house, few days down the line I found that the fridge freezers tremendously and it’s not what I want, I then logged a query with Makro the last week of September and informed them of the fridge and plead that the fridge is still new and all I want is a non frost fridge even if it’s still with Hisense.

Two guys from Aca Appliances Services came through and I had advised that the fridge is still brand new however I’m not happy with the freezing and they advised in this case Hisense will replace however I might have to pay the difference and I said fantastic, the service was fantastic.

It’s been 3 weeks that I’ve been following up with Makro and they have been escalating the matter to Hisense to no response.

Today I called Hisense only to be told my query is closed there’s no problems with the fridge. I am beyond livered with the feedback I received. I haven’t received a call or a sms, Makro is just as surprised as I am!

I wanted a hisense not frost fridge replacement, but now I don’t. Hisense can take their fridge and credit me back!

Service received here is ridiculous