Formal Complaint, Failure to Repair or Collect Television Under Warranty

My Name is Ayanda Mapeyi ,I am writing this post with deep disappointment regarding the service I have received from Hisense.

Four months ago, I purchased a television from Marko in Ottery. Shortly after experiencing issues, I was advised to contact Hisense directly, which I did. I contacted Hisense multiple times on the 20th, 22nd, 23rd, 24th, 27th, 29th, 30th, and 31st of December 2025, as well as in January 2026. On every occasion, I was promised that the network department would dispatch a technician to repair my television. To date, no technician has arrived.

The purchase receipt was shared with Hisense. Today I called to check when the technician is coming, I was asked do i still have the original box when i purchased the TV and I said no and I was informed that the technician won't be coming not be collected the tv because I no longer have the original box. The box was damaged by rain and is no longer usable. Refusing service based solely on this, despite valid proof of purchase, is unacceptable.

Does this mean the money I spent on this television has gone to waste? This situation feels like daylight *******. I never imagined that purchasing a Hisense product would turn into such a frustrating and stressful experience. All i want is the television to be repaired or be given my cash back.

Thank you