Faulty Remote

I purchased a 40 inch Hisense tv less that a year ago. Three months after purchase, the remote of the tv ceased working. i have to manually operate the tv. On calling Hisense Customer Service, they referred me to the spares department where I am told that I need to purchase another remote as remotes are not under guarantee. This is unacceptable. You pay quite a penny for the tv, only to find that the remotes are of inferior quality. I am really not impressed.