Faulty mobile phone

I sent my hisense H60 5g in for repairs a software update was done not fixing the problem I sent it in for the device doest rotate vertical only horizontal. I keep calling for feedback. Either the line is disconnected and when they leave for home the line gets reconnected so no one answer's Rubin is the consultant name at hisense milnerton I'm 2 weeks without a phone and no feedback given from hisense