Faulty Hisense Unit

I’ve recently had an issue with my new Tumble Dryer. For a while I’ve noticed that when I used longer cycles for heavy loads 2hrs 20min) the cycle completed within 45 minutes and washing still damp. A part has been replaced as the unit is still under warranty.

After the “repair” the Dryer kept doing the same thing with longer cycles. The technician came back with a message from his manager Jeanette who has been most unhelpful and told me to contact their complaints team.

I requested for this unit to be replaced or refunded which I am still fully within my rights to request as the unit was not 6 months when this started.

They have denied this request and gone against their very own CPA. How is it that I am left with a unit that simply cannot complete the cycles it was built to run? Where is the protection against this?

I bought this fully reliant on being able to utilize each and every cycle it has. Instead I am told it’s still working, so use it!

I will take this matter further legally. I have multiple footage proving the issue even after the repair.

A valid explanation cannot even be provided as to why the dryer cannot fully complete its long cycles.