Faulty Hisense TV in 8 month no warranty

HI Hisense, Your warranty states that you REPAIR the TV. So why didn't you REPAIR the TV I don't need it replaced I need it REPAIRED? I logged call, they collected and then DIDN'T REPAIR TV. The TV is less than a year old and its faulty. Do you not stand by your warranties? Incredible Connection has offered a refund, but it is a Hisense fault. You sold me an inferior product and if you cannot repair as per your warranty then I will ensure to advise all what terrible product of low quality you try and dump in our market and tell them how good you are at abiding by your warranty.

This is not acceptable for a "new TV" to just refund and expect me to buy the same ******* product again for R2000 more? It's not logical to spend more for Hisense TV when you can't live up to your promise or sell quality items... You have further wasted another week for nothing. Either replace or repair your TV. These are the only acceptable solutions. THIS IS MAIL I GOT FROM HISENSE AFTER LOGGING A CALL Good day Mario

We are sorry to hear about your experience and understand your frustration.

Please note that Hisense does not interfere with the store’s refund or credit processes. These are governed by the retailer’s policies, and we kindly advise that you continue liaising directly with Incredible Connection or their head office for further assistance on this matter.

For your reference, you can view the full Hisense warranty terms and conditions, including guidelines on repairs, refunds, and exchanges, here: https://hisense.co.za/warranty/ (WHICH CLEARLY STATES REPAIR)

We appreciate your feedback and thank you for bringing this to our attention.

Regards Hisense