Faulty Hisense TV

I am very dissapointed, frustrated and angry how Hisense is treating me as a customer. I bought 86 inch tv on the 16th July 2021 for R26 999, i registered for extended warranty on their website and tv was working fine for the past 2 years.

Last week monday it stopped working and i know it is still under warranty, i reported it to Hisense and explained that i searched for receipt every where in the house but i couldn't locate it. I sent them my bank statement to confirm i bought it Sound Great at Kolonade. I went to sound great and they told me they changed systems they can't make a reprint.

Hisense does not care about their customers, and try to run away for their responsibilty. If their products are of high quality i don't believe that they would punish a client because of a receipt.

I am sitting with a big black screen in my house with no hope wether it will ever work again, and i sense" WE DO NOT CARE" attitude everytime i call and trying to explain to them. To me this is not about receipt but an excuse not to take accountability and reponsibilty.