Faulty Front Loader

I went to Makro on the 4th October 2024 to request that they log a call about the front loader from Hisense that is not dispersing fabric softener during a wash cycle. On Saturday the 5th, I received a call from the technician to advise how to resolve, I did what the technician advised me to do and still the washing machine does not disperse the fabric softer. I called Makro ,spoke to Kele who sent follow up email to Hisense customer care and copied me to the email. Since then the technician will call to let me know they are coming on a certain day and they do not pitch no follow up call. Last week I got a call from that the technician is coming on Thursday 17th October, there is no one at home during the day but I arranged to be home on that day. Once again the technician did not pitch. I sent email to customer service following up again till today no response from them. I am so disappointed in the service I am receiving from from Hisense, the service its pathetic. I regret buying my appliances from Hisense