False advertising on the warranty offered on Hisense Fridges

Hi

I have purchased a fridge from Hisense in 2018 and from November 2020 the fridge has been leaking. I logged a complaint on the 17/11/2020 and from that time two technicians came to view it and they advised the leak is normal. Apparently its condensation but now the fridge is damaged at the back, yet it is still under warranty they refused to do anything. Do not buy this fridges as the warranty means nothing. I asked the manager (Niren) from Hisense customer care to email me the reasons of why the fridge can not be repaired from Monday (04/01/2021) and still received nothing now he is avoiding me. No one wants to assist me, they are just ignoring me.