1 reviews | Active since May 2009
Failed: Want a lesson in futility? Buy a Hisense product.
My new Hisense microwave bought on Amazon decided to give up on life after a mere six weeks. When I contacted Hisense for a warranty claim (since Amazon's 30-day window had closed), they cheerfully agreed it was defective and that I was due a refund. I thought, "Okay, a hassle, but at least it's getting sorted."
How naive I was. It turns out Hisense has built the perfect system for never having to take responsibility for their products. They approved my refund but claimed they are physically incapable of giving it to me, insisting I go back to Amazon. Amazon, following their own policy, correctly states that it's beyond 30 days and is now Hisense's problem.
So here I am, caught in the middle, being bounced back and forth like a ping-pong ball. I have no microwave, I'm out the money, and Hisense has conveniently don't provide any feedback unless a ask . If you're considering buying from them, just don't. Their "after-sales service" is a mythological creature that simply does not exist.
DON'T BUY HISENSE!!!!!!!!
Hisense South Africa
Hisense South Africa
