extremely dissapointed

on the 13 September 21 I lodged a claim Ref no *** as my washing machine was leaking, on the 16 September 21 the company AEK Domestic Appl would contact me finally on the 20th got a call and they came to fix it. I was told not to use the machine for 24 hours which I duly did. On the 21 Sept 21 the machine started to leak again I then sent an email to Hisense. On the 23rd of Sept I got an email back advising me that they needed to order a new part for the machine. I am a very patient person so then on the 22 November I decided to call and find out where we are with the fix, spoke to Boitumelo Ramaboea who said the part was there but was not sure why they never collected the item to fix the machine , she told me she needed to get ahold of AEK Domestic Appl and arrange for the collect and said she would call back the next day, the patient person I am waited until the 26th Nov 21 and called again only to be told the same thing by Boitumelo, today is the 30 Nov 21 NOT A WORD FROM HISENSE OR AEK DOMESTIC APPL. I need this sorted our ASAP Please