extremely disappointed with Service and Repair Quality!

I’m extremely disappointed with Service and Repair Quality!

I am writing to express my complete dissatisfaction with the service I have received concerning the repair of my Hisense washing machine, which was returned to me on Friday, 14 September. After testing the machine, I was shocked to discover that it is now leaking from both the door and the detergent compartment.

This is especially frustrating considering the long wait I endured to address the initial issue. From the start, the entire process was mishandled, with the job number incorrectly logged, leading to unnecessary delays and confusion. I initially reported that the machine was making excessive noise during the draining cycle, and your team concluded that the bearings needed replacement.

Unfortunately, not only has the original problem remained unresolved, but new issues have arisen. This level of service is entirely unacceptable after such an extended and exhausting experience.

I sent an email on Saturday, 14 September, and received no response until Tuesday, 17 September. I also called on Monday, 16 September, to explain my situation, and I was told that a new ticket was logged and that someone would come to collect my washing machine.

On Tuesday, I received no phone call—just a message saying someone would call, but no one did. Today, Wednesday, I called again, only to be told that the ticket was logged yesterday and that my washing machine would be collected on Thursday, 19 September. This is completely unacceptable, and I am very unhappy with the service provided.

I strongly urge you to take immediate action to rectify this situation. I cannot afford further delays, and I expect your team to fix these problems without further inconvenience. Please confirm the earliest possible time for the repair and ensure that this time the job is done correctly.

For your reference, the job number is ***. New Job Number: ***