kS
kgosana S
1 reviews | Active since Aug 2017
03 Nov 2025, 11:59
Extremely Disappointed with Hisense TV – Persistent Malfunction
I purchased a Hisense TV from Fair Price, Alex Mall in February 2025, and I have been extremely disappointed with the quality. The TV frequently controls itself, switches off unexpectedly, and changes channels on its own.
I have logged three service calls, but the problem persists, which has caused me considerable frustration and inconvenience. On Saturday, the issue was especially severe while I was trying to watch a live sports game — it completely ruined the experience.
I expected better quality and service from Hisense. I am sharing this review to warn potential buyers and to urge Hisense to resolve these persistent issues promptly, either through repair or replacement.
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Replies (3)kS
kgosana S's updateReviewer Update
03 Nov 2025, 15:27Hi,
previous job number : ***
New ticket reference number logged to 03/11/2025 is ***
previous job number : ***
New ticket reference number logged to 03/11/2025 is ***
kS
kgosana S's update03 Nov 2025, 15:27
Reviewer Update
Hi,
previous job number : ***
New ticket reference number logged to 03/11/2025 is ***
previous job number : ***
New ticket reference number logged to 03/11/2025 is ***
kS
kgosana S's updateReviewer Update
03 Nov 2025, 16:11I can confirm that i did receive a call from Hisense and they promised to attend to the query and get back to me as soon as they can. Thank you looking forward to a better resolution.
kS
kgosana S's update03 Nov 2025, 16:11
Reviewer Update
I can confirm that i did receive a call from Hisense and they promised to attend to the query and get back to me as soon as they can. Thank you looking forward to a better resolution.
kS
kgosana S's updateReviewer Update
07 Jan 2026, 08:28 Dear Hisense Customer Care Team,
I would like to provide feedback regarding my Hisense TV purchase from Fair Price, Alex Mall in February 2025. After experiencing ongoing issues with the TV (including it switching off, changing channels on its own, and operating without input), I logged multiple service calls, as also detailed in a review I previously shared on Hello Peter. The situation was frustrating and caused significant inconvenience at the time.I am pleased to confirm that Fair Price at Alex Mall has finally replaced the TV, and I would like to acknowledge and appreciate the resolution of this matter. While the process took longer than expected, I am grateful that the issue has now been addressed. I trust that this feedback will be used to improve product quality and after-sales support, as I believe Hisense is capable of delivering a much better customer experience.
Thank you for your assistance and for ultimately resolving this issue.
Kind regards,
Kgosana Molea
I would like to provide feedback regarding my Hisense TV purchase from Fair Price, Alex Mall in February 2025. After experiencing ongoing issues with the TV (including it switching off, changing channels on its own, and operating without input), I logged multiple service calls, as also detailed in a review I previously shared on Hello Peter. The situation was frustrating and caused significant inconvenience at the time.I am pleased to confirm that Fair Price at Alex Mall has finally replaced the TV, and I would like to acknowledge and appreciate the resolution of this matter. While the process took longer than expected, I am grateful that the issue has now been addressed. I trust that this feedback will be used to improve product quality and after-sales support, as I believe Hisense is capable of delivering a much better customer experience.
Thank you for your assistance and for ultimately resolving this issue.
Kind regards,
Kgosana Molea
kS
kgosana S's update07 Jan 2026, 08:28
Reviewer Update
Dear Hisense Customer Care Team,
I would like to provide feedback regarding my Hisense TV purchase from Fair Price, Alex Mall in February 2025. After experiencing ongoing issues with the TV (including it switching off, changing channels on its own, and operating without input), I logged multiple service calls, as also detailed in a review I previously shared on Hello Peter. The situation was frustrating and caused significant inconvenience at the time.I am pleased to confirm that Fair Price at Alex Mall has finally replaced the TV, and I would like to acknowledge and appreciate the resolution of this matter. While the process took longer than expected, I am grateful that the issue has now been addressed. I trust that this feedback will be used to improve product quality and after-sales support, as I believe Hisense is capable of delivering a much better customer experience.
Thank you for your assistance and for ultimately resolving this issue.
Kind regards,
Kgosana Molea
I would like to provide feedback regarding my Hisense TV purchase from Fair Price, Alex Mall in February 2025. After experiencing ongoing issues with the TV (including it switching off, changing channels on its own, and operating without input), I logged multiple service calls, as also detailed in a review I previously shared on Hello Peter. The situation was frustrating and caused significant inconvenience at the time.I am pleased to confirm that Fair Price at Alex Mall has finally replaced the TV, and I would like to acknowledge and appreciate the resolution of this matter. While the process took longer than expected, I am grateful that the issue has now been addressed. I trust that this feedback will be used to improve product quality and after-sales support, as I believe Hisense is capable of delivering a much better customer experience.
Thank you for your assistance and for ultimately resolving this issue.
Kind regards,
Kgosana Molea