Extremely Disappointed with Hisense Fridge and House & Home Service

I purchased a Hisense fridge from House & Home online in November, but it was only delivered in December after I had already left for holiday. Upon returning on the 30th of December, I set up the fridge for the first time, only to discover that it wasn’t cooling. I immediately reported the issue on the 31st of December to House & Home in Baywest Mall, where I was told that they couldn’t exchange the fridge because I should have reported the problem within 7 days of delivery.

After being passed around, a technician from Hisense was sent out on the 14th of January. He diagnosed the problem as a lack of gas and refilled it, at which point the fridge started working again. However, to my dismay, the fridge stopped working once more on the 22nd of January.

As a result, all the meat and frozen food we had stockpiled after the fridge was repaired went bad. Additionally, my son, who is on medication that needs to be kept cool, has had his medication spoiled as well. This has caused major inconvenience and stress for our family, and I feel that both Hisense and House & Home have failed in providing the service and accountability we deserve.

This fridge has been nothing but trouble from the start, and the service from both companies has been disappointing. I would not recommend purchasing from either of these brands based on my experience.