⚠️ Extremely Disappointed — Hisense Fails on Product Quality and After-Sales Support

I’m writing this review to caution others against purchasing Hisense products due to our deeply disappointing experience with their customer service and repair process. Rather go with Bosch, LG, Defy.

Our Hisense dishwasher stopped working, and we followed the proper channels to request a repair. Despite submitting the request promptly, we had to repeatedly follow up just to get a technician assigned.

Once the technician arrived, he informed us that a replacement part was needed. He assured us that it would take 3–5 business days to source the part and that he’d call the next day to confirm the price before ordering. That call never came.

After more than a week of silence, we followed up again — only to receive contradictory information. First, we were told the part had already been ordered; then we were promised that the technician would call “soon.” He didn’t. Two more follow-ups later, the technician finally contacted us, only to reveal that the part was not available in South Africa and would only arrive at the end of December.

We’ve now been without a dishwasher for over three weeks, and Hisense has offered no interim solution, no loan unit, and minimal communication. This lack of accountability and customer care is unacceptable, especially given that this is an appliance that we rely on it daily.

As a new mother currently home alone with a newborn, this has caused significant inconvenience and frustration.

For a global brand, this lack of accountability and customer care is shocking. It’s deeply concerning that a global brand like Hisense has such poor parts availability and nonexistent after-sales support. We will not be purchasing another Hisense product in the future, and I strongly advise potential buyers to consider this before committing to the brand.