Extremely Disappointed: Faulty Hisense Washing Machine & Unacceptable Service

I am extremely angry and deeply disappointed with Hisense and the shocking service I have received. We bought a Hisense washing machine in April this year, and by October it had already stopped working. I logged a warranty claim, and Hisense sent out an “independent” technician from Mikectrolight Appliance Services . The technician inspected the machine and insisted that the mainboard was damaged by pests—an explanation that is highly questionable, but of course we had no choice but to accept his “expertise.” He then informed us that Hisense would not cover this issue under warranty and demanded we pay out of pocket. We paid R1 782.50 for the repairs. Not even a month after the main board was replaced, the washing machine has failed again. This is completely unacceptable. We contacted the same technician, and now he refuses to take responsibility, telling us to log a new call with Hisense and start the entire process from scratch. So now we must endure yet another long turnaround time because of a repair that clearly was not done properly the first time? This is beyond frustrating, and the lack of accountability from both the technician is unacceptable. I expect Hisense to urgently address this issue, take responsibility for the faulty repair, and resolve the matter without any additional cost or delays. I refuse to accept being sent in circles for a product that is barely a few months old and should never have failed in the first place.