JM
Jabulani M

1 reviews | Active since Aug 2017

04 Aug 2017, 09:14

Extra Ordinary Service Excellence

<p>I called in to the Hisense part enquiry client services call centre on wednesday and spoke to Lucinda Joubert who advised me that my payment was processed accordingly and that the part would soon be dispached , she also advised me that she will keep in contact with me until she can supply me with waybill number to track my order , on thursday i called again to follow up and seh did assure me that all is in order apologised for the delayed email that i was supposed to receive.</p> <p> </p> <p>This morning i received the email from Lucinda with all the details required to track my order and i wish to explain how impressed i am with her services and the proffessional manner she handled everything.</p> <p> </p> <p>She deserves recognition and an increase on her salary.</p>

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Replies (1)
Hisense
Hisense's reply04 Aug 2017, 10:23
Official

Thank you very much for your post complimenting Lucinda's service, We express our sincere appreciation for the time that you took to let us know that she is doing a great job.

I will be sure to pass along your kind words as it helps us when we know that we have truly made a difference to those we serve each and every day.

Kind Regards

Dineo Mkhonto