Expensive TV Stops Working in Under 2 Years – Poor Service from Hisense

I am extremely disappointed with both the quality of their products and the poor service I’ve received. I purchased a very expensive Hisense TV, and less than two years later, it suddenly developed horizontal lines across the screen and stopped working.

I logged a repair ticket, and the technicians came out — only to take a few photos without doing any diagnostics or actual inspection. Now I’m being told the issue is a "short circuit fault"? Based on what exactly? This kind of vague and dismissive response is unacceptable.

Worse still, I’ve received no clear updates, no commitment on when the TV will be fixed, and no sense of urgency from your support team. The level of service has been frustratingly poor I’ve had to follow up multiple times just to get vague, copy-paste replies.

This is not the first issue I’ve had with a Hisense product my fridge also needed repairs previously. Are all your appliances this unreliable?

Your products are not budget items they come at a premium. So why does the quality feel so cheap, and the customer service even worse?

Hisense you need to take responsibility and treat your customers better.