Expect to wait months to be credited warranty claims

The poorest level of customer service I have ever received.

Our fridge broke under warranty on 23 October. It was collected from my house on 14 November and as of 3 December, still no refund or credit. Hisense keeps pointing the finger at the retailer where the fridge was purchased from instead of accepting responsibility or taking matters into their own hands.

The fridge broke due to Hisense's poor manufacturing, and now they are sitting with my fridge and refusing to give me back my money. I can't even take matters into my own hands and repair or resell the fridge because it isn't in my possession anymore.

When asked why they cannot credit me directly instead of waiting for the retailer to credit me, no good reason is provided. They would rather leave the customer to sit and wait for weeks without a refund than to take ownership and credit the customer themselves.

I have phoned and phoned repeatedly, only to be met with empty promises to be phoned back, insincere apologies, and an utter lack of any sense of urgency from their side - they only follow up when asked to do so by the customer.

When expressing my dissatisfaction in the level of service I have received, I was met with a dismissing snicker by Tidi from the VOC department. I will never in my life purchase another Hisense appliance if this level of service continues.