Exceptional service

The door shelf in my sons fridge broke and after doing some searches on the web I thought it is either to going to be very expensive or impossible to find a replacement. But I email Hisense and they referred to the spares division. Having dealt with service providers in this country I thought this will be daunting drawn out process but I found that people at the spares division is very helpful and very efficient. From the first email to when the item was delivered I did not have follow-up once. In fact I received the quote email from them on a Sunday. Seeing that this was done over a period when most people were on leave I think it was exceptional. There was some mis communication and I accidentally ordered the wrong shelf but I told about the mistake they made double sure I ordered the correct one the next time. The price of the item was also a lot cheaper than I thought. The only down side was that they are in Cape Town and the courier cost was very expensive (more than 3 time what the actual item cost). Maybe they can find a cheaper way of sending it. But overall it was such a pleasant experience and I think above and beyond service. Will done Hisense Spare division. You can teach some other service providers a thing or two.