Excellent Service from Thuli Ngema at Hisense

I would like to specifically thank Thuli Ngema who works in quality and service at Hisense SA Sales Holdings. I am not even sure if she still works in the same position or for the company but more than a year ago she assisted me after I had to battle for almost seven weeks to have our fridge replaced. The fridge was still well under the two year warranty it came with when the fault occurred, but Makro (who sold the fridge) refused to assist in any way. I couldn't even get them out to complete an assessment. Each way I turned I was met with unanswered calls, unreturned calls, unhelpful staff. When I finally got through to Thuli at Hisense to find out what I could do, I had reached my limit. She was incredibly kind, she was gracious as I vented my frustrations, she listened and most importantly she made things happen. She dealt with Makro and set them right. She made sure I received all the paperwork. Within a few days, we had our new fridge. She single handedly ensured my faith in Hisense as a company was kept in tact. She went above and beyond, and a year later I still remember her kindness and swift action in assisting us.