Excellent Service

I had purchased a Hisense Smart TV from Makro. I had a problem with the TV which was still under warranty but lost the receipt. I contacted Hisense customer care through email and was assisted by Roegshana Steenkamp. She was very pleasant and told me to go to Makro and retrieve my receipt through my card. I got proof of purchase and sent it to her, she then logged my problem on the system and my TV was picked up by a service repair agent the next day. The TV was not repairable and I was fully refunded. I am very pleased with the way Hisense handled my matter and also appreciate Roegshana Steenkamp efficiency. The customer care department need more people like her employed.

I would also like to mention that my TV was credited at Makro since I purchased it from them and they were also pleasant with regards to handling the matter. Outstanding service from Makro Cornubia.

A very pleasant process.