AO
Abduraghmaan O

1 reviews | Active since Oct 2009

08 Aug 2018, 08:13

Excellent Customer Support on Repair Job/Warranty

Few years back changed all my TV's in my home to Hisense. One of them went after giving me 3 years of great quality viewing. Called up the Hisense Call Center late Friday afternoon and they gave me instructions on how to file repair job. Next day (over the weekend) they confirmed (via email) that someone will get in contact me shortly. Early the Monday morning a technician called me to arrange collection time and collected the TV. Early the next morning (after 6am) technician left SMS to say he'll be dropping it first thing in the morning. Hour later I had my TV.

The whole process was kinda effortless from my end and the quick turnaround time was highly appreciated.

Great Service, Friendly Technician, Call Center Staff were very helpful and responsive.

Thanks to Keyde (Service Centre), Kabelo (Call Centre), Clint (Technician)

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Replies (1)
Hisense
Hisense's reply16 Aug 2018, 11:39
Official

Hi Makesx,

Thank you for your kind comments.

I will replay your message to the Team.

Kind Regards,
Hisense SA