WG
Wilhelm G

1 reviews | Active since Mar 2011

29 Jul 2015, 14:20

Excellent and quick service

I'd like to compliment HiSense on a brilliant product line. <br> I bought a TV in April, and unfortunately after a while the speakers started to distort. I phoned Hirshs Silver Lakes where I bought the TV and they handled the calls between me and HiSense. <br> When the technician (Marius) came out the first time, the TV decided not to give problems, but he still had a look. <br> About 2 weeks later, the problem was back and as luck had it, HiSense phoned and checked if the problem was sorted. I asked that a techie should come again, and within 2 days Marius was back. He tested and said the mainboard needs to be replaced, but it has to be ordered and will take 2 days. After 2 days I received a call that the part is here and we need to schedule a meeting. <br> After replacing the mainboard, Marius even went the extra mile to load the latest software on the TV. <br> <br> Thanks so much guys. Service like this is rare. Keep it up!

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Replies (1)
Hisense
Hisense's reply09 Nov 2017, 13:48
Official

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