Egregious and deplorable Hisense product and service

I am writing this review due to the appalling service I have encountered during 2019 and 2020 from Hisense.

I purchased a 55 inch Hisense smart television from House and Home (Tygervalley, Western Cape) on 15/12/2018. I then started experiencing issues with a television screen/picture quality that has been jumping since December 2019.

I have contacted House and Home 4 times within the space of 1 year to complain about the persisting jumping screen/picture quality of my television which has been followed up all four times with technician repairs. At this stage I am completely exhausted with all of the repair callouts that come back unsuccessful and would like a new, properly functioning unit/television.

Hisense will never see me spending another Rand on any of their products due to the deplorable service and poor quality of their product which I have had to deal with for the past two years. I am utterly annoyed that for the entire 2020 I have not been able to enjoy my television unit ( which cost me a pretty penny). As a consumer in South Africa I am fami**** with the Consumers Protection Act 68 of 2008 and have followed the process of complaint correctly.

As per chapter 2, section H and I ( CPA, 2008) (3) If a supplier repairs any particular goods or any component of any such goods, and within three months after that repair, the failure, defect or unsafe feature has not been remedied, or a further failure, defect or unsafe feature is discovered, the supplier must— (a) replace the goods; or (b) refund to the consumer the price paid by the consumer for the goods. (4) The imp**** warranty imposed by subsection (1), and the right to return goods set out in subsection (2), are each in addition to— (a) any other imp**** warranty or condition imposed by the common law, this Act or any other public regulation; and (b) any express warranty or condition stipulated by the producer or importer, distributor or retailer, as the case may be.

To my knowledge we are still well within our 48 month warranty and I would like this matter resolved as soon as possible, or legal action will be taken.

At this stage I do not want to speak to another sales person, I do not want to speak to another call center consultant nor technician. What I do want is a brand new working television/ refund as well as an apology from whoever manages the repairs and refunds department.

Signed ; A very dissatisfied customer Amy Diedericks ( ***)