Don’t purchase a Tv from Hisense

I am appalled by the level of service I’ve received from Hisense. I purchased a Tv via Makro of which started to malfunction. After which I returned it to the store and when a technician was finally sent I was provided with zero feedback about job ***. When I did call to follow up I spoke to Khuselo who could not answer my questions about the feedback provided. You allege my screen is broken but no one can advise how or where or how it broke. It seems I am being held liable for purchasing a faulty product from you. Khuselo then advised he would escalate to your voc who would contact me in the next 24-48 hours ref ***. It has been over 72 hours and no one has called me. Today I called to make a follow up and the lady alleged she would escalate further for me to receive a call today and yet there is no feedback. The lady then alleged she would send me and email which I never received and proceeded to hang up on me. Had I known this was the level of service you give your client I would’ve bought a tv from somewhere else