Don’t let the 60 month warranty fool you.

28 November 2024: I purchased a Hisense fridge via Takelot and had it delivered to our vacation home for December. 2 December 2024: Delivered by Takelot. 22 December 2024: We opened our fridge with much excitement, only to find a dent on the door, which was quite surprising as the packing was in tact. On the same day I reported it to Takelot and they referred me to Hisense. On the same day I reported it to Hisense. 15 January 2025: I received a response from Hisense, requesting information. I could only supply part of the info as I was back home from our vacation home. 25 January 2025: (10 days later) I received the same request from Hisense and they indicated they cannot open my photos. I responded once again. 27 January 2025: Hisense requested my pictures in PDF format and the number of the ticket I logged (this was all still the same email trail). I responded once again. 18 February 2025: (22 days later) I received a response from Hisense indicating that all dents and scratches should be reported within 7 days from the date of purchase.

So I failed to report my extremely likely factory damaged fridge within 7 days of purchase, but Hisense can take as long as 58 days, ok lets disregard 22 Dec-15 Jan, Hisense can take as long as 34 days to respond to a simple query.

To me, this sounds more of excuses not to provide customer service than anything else.

Don’t let the 60 month warranty fool you.