DON’T CARE ABOUT SERVICE DELIVERY AT ALL, THE CUSTOMER IS NEVER 1ST HERE

On the 12th July 2019 we reported an issued with a Hisense Top Loader Model WTCT802, Serial Number: 1WG080016E0WWG0PE120034. It gives an E4 error.

The Technician came out, said that it was to do with water pressure - fixed something and the for the next 2/3 months we had no issue. The it started again with the same issue. The Technician eventually came out again in January 2020 and said that he needed to order parts. He only came again on in March 2020 and did nothing to the machine, didnt repair or replace any parts. We have emailed back and forth with *** and the service consultant has given shocking service. To date we are still waiting for someone to assist with this washing machine. The machine has now deteriorated and has become worse. An issue that could have been resolved months ago with service. Today we sent a follow up mail, only to receive feedback that this job was marked as completed and that we should now email *** for assistance. I have so many emails asking for assistance without any feedback. THE WORST SERVICE EXPERIENCE EVER