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Phillip M
1 reviews | Active since Dec 2024
19 Dec 2024, 06:52
Don't buy the washer dryer from hisense save your money
*1/5 Stars - Disappointing Product and Poor Customer Service*
I'm extremely disappointed with my Hisense washing machine/dryer, which I purchased for R11,000 just two months ago. Despite being a low-usage household of two, the rubber seal around the door has already torn, causing the machine to leak.
The customer service experience has been frustrating, with long wait times to get someone to inspect the issue. The technician's response was unhelpful, suggesting that the damage was caused by not removing items one by one. This is an unrealistic expectation, and it's unacceptable that a seal can be so weak that it can't withstand normal use.
To add insult to injury, Hisense has informed me that this issue is not covered under warranty, and I'll need to pay for the repair. As someone who was recommended to purchase this product by friends who use it for industrial purposes, I'm shocked and disappointed by its poor performance and the company's lack of support.
I would not recommend this product to anyone, and I hope that others can learn from my experience.
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Replies (6)PM
Phillip M's updateReviewer Update
03 Jan 2025, 11:56It was done and paid already on the day it got issued to me and I'm still sitting with a leaking unusable washing machine been the whole of December waiting to use my machine but thanks for nothing !
PM
Phillip M's update03 Jan 2025, 11:56
Reviewer Update
It was done and paid already on the day it got issued to me and I'm still sitting with a leaking unusable washing machine been the whole of December waiting to use my machine but thanks for nothing !
PM
Phillip M's updateReviewer Update
04 Jan 2025, 17:38No it's just to replace the rubber seal
I've been sitting with a leaking machine for like 4 weeks now 🤷becoz of a small tear in the seal, I was sent a quote from the parts place and I paid that immediately.before this technician basically said I need to take out 1 article of clothing at a time which makes zero sense as my friend who recomemed this machine uses it for a dog grooming business and they take all the towls and stuff out at once and I only wash clothes and I start work on Tuesday the 7th which means I'm not going to even be home so I'll be sitting with an R11000 machine that can't do anything and I'll be busy monday-saturday at work so even when the part gets here I'll still be unable to actually fix the machine due to my work hence why I tried to sort this out already in the start of December it's now January!
I've spent almost very 2nd day on the phone with the parts company and you guys and all I get is "I'm so sorry this is happening to you"
I've been sitting with a leaking machine for like 4 weeks now 🤷becoz of a small tear in the seal, I was sent a quote from the parts place and I paid that immediately.before this technician basically said I need to take out 1 article of clothing at a time which makes zero sense as my friend who recomemed this machine uses it for a dog grooming business and they take all the towls and stuff out at once and I only wash clothes and I start work on Tuesday the 7th which means I'm not going to even be home so I'll be sitting with an R11000 machine that can't do anything and I'll be busy monday-saturday at work so even when the part gets here I'll still be unable to actually fix the machine due to my work hence why I tried to sort this out already in the start of December it's now January!
I've spent almost very 2nd day on the phone with the parts company and you guys and all I get is "I'm so sorry this is happening to you"
PM
Phillip M's update04 Jan 2025, 17:38
Reviewer Update
No it's just to replace the rubber seal
I've been sitting with a leaking machine for like 4 weeks now 🤷becoz of a small tear in the seal, I was sent a quote from the parts place and I paid that immediately.before this technician basically said I need to take out 1 article of clothing at a time which makes zero sense as my friend who recomemed this machine uses it for a dog grooming business and they take all the towls and stuff out at once and I only wash clothes and I start work on Tuesday the 7th which means I'm not going to even be home so I'll be sitting with an R11000 machine that can't do anything and I'll be busy monday-saturday at work so even when the part gets here I'll still be unable to actually fix the machine due to my work hence why I tried to sort this out already in the start of December it's now January!
I've spent almost very 2nd day on the phone with the parts company and you guys and all I get is "I'm so sorry this is happening to you"
I've been sitting with a leaking machine for like 4 weeks now 🤷becoz of a small tear in the seal, I was sent a quote from the parts place and I paid that immediately.before this technician basically said I need to take out 1 article of clothing at a time which makes zero sense as my friend who recomemed this machine uses it for a dog grooming business and they take all the towls and stuff out at once and I only wash clothes and I start work on Tuesday the 7th which means I'm not going to even be home so I'll be sitting with an R11000 machine that can't do anything and I'll be busy monday-saturday at work so even when the part gets here I'll still be unable to actually fix the machine due to my work hence why I tried to sort this out already in the start of December it's now January!
I've spent almost very 2nd day on the phone with the parts company and you guys and all I get is "I'm so sorry this is happening to you"
PM
Phillip M's updateReviewer Update
07 Jan 2025, 19:02So your technician came out checked the machine. Then days later i just got sent a quote for the rubber seal from Aek appliance which was sent from the hisense technician so I paid it immediately and that was on the 18th of December !
Is there a way i can talk to someone in charge like someone who can actually do something other than saying "I'm so sorry this is happening to you"
I've called I've emailed
I've been patient I've been polite
All I wanna do is wash my clothes in the R11000 machine I purchased in October I've haven't been able to use it in December at all it's costed me so much money having to go to others to do washing
And promises have been made over and over
I've been told Monday Tuesday then
Thursday Friday then Monday Tuesday like I don't even know what to do because I've probably called hisense every 2nd day and no one can help or do anything than say I'm so sorry over and over or tell me once again Monday or Tuesday at the latest
Like I wish I could post all my screen shots on here
From emails , call records, WhatsApps with hisencse and the spares department +
So very frustrated and angry
Is there a way i can talk to someone in charge like someone who can actually do something other than saying "I'm so sorry this is happening to you"
I've called I've emailed
I've been patient I've been polite
All I wanna do is wash my clothes in the R11000 machine I purchased in October I've haven't been able to use it in December at all it's costed me so much money having to go to others to do washing
And promises have been made over and over
I've been told Monday Tuesday then
Thursday Friday then Monday Tuesday like I don't even know what to do because I've probably called hisense every 2nd day and no one can help or do anything than say I'm so sorry over and over or tell me once again Monday or Tuesday at the latest
Like I wish I could post all my screen shots on here
From emails , call records, WhatsApps with hisencse and the spares department +
So very frustrated and angry
PM
Phillip M's update07 Jan 2025, 19:02
Reviewer Update
So your technician came out checked the machine. Then days later i just got sent a quote for the rubber seal from Aek appliance which was sent from the hisense technician so I paid it immediately and that was on the 18th of December !
Is there a way i can talk to someone in charge like someone who can actually do something other than saying "I'm so sorry this is happening to you"
I've called I've emailed
I've been patient I've been polite
All I wanna do is wash my clothes in the R11000 machine I purchased in October I've haven't been able to use it in December at all it's costed me so much money having to go to others to do washing
And promises have been made over and over
I've been told Monday Tuesday then
Thursday Friday then Monday Tuesday like I don't even know what to do because I've probably called hisense every 2nd day and no one can help or do anything than say I'm so sorry over and over or tell me once again Monday or Tuesday at the latest
Like I wish I could post all my screen shots on here
From emails , call records, WhatsApps with hisencse and the spares department +
So very frustrated and angry
Is there a way i can talk to someone in charge like someone who can actually do something other than saying "I'm so sorry this is happening to you"
I've called I've emailed
I've been patient I've been polite
All I wanna do is wash my clothes in the R11000 machine I purchased in October I've haven't been able to use it in December at all it's costed me so much money having to go to others to do washing
And promises have been made over and over
I've been told Monday Tuesday then
Thursday Friday then Monday Tuesday like I don't even know what to do because I've probably called hisense every 2nd day and no one can help or do anything than say I'm so sorry over and over or tell me once again Monday or Tuesday at the latest
Like I wish I could post all my screen shots on here
From emails , call records, WhatsApps with hisencse and the spares department +
So very frustrated and angry
PM
Phillip M's updateReviewer Update
07 Jan 2025, 20:4827617
PM
Phillip M's update07 Jan 2025, 20:48
Reviewer Update
27617
PM
Phillip M's updateReviewer Update
08 Jan 2025, 11:47Yes they told me I would have it by Tuesday hence why I got my partner to stay home and miss a day of work for the delivery. Which was a waste so we are both at work today so I honestly just give up at this point
PM
Phillip M's update08 Jan 2025, 11:47
Reviewer Update
Yes they told me I would have it by Tuesday hence why I got my partner to stay home and miss a day of work for the delivery. Which was a waste so we are both at work today so I honestly just give up at this point
PM
Phillip M's updateReviewer Update
08 Jan 2025, 12:09Also I contacted them not once has anyone taken it upon themselves to contact me I've been the one calling non stop
So the fact that they said they contacted me is so funny because hisence customer care honestly is **********
I feel like no one actually cares 😕 which is sad being 23 I saved up almost a year to buy this machine and i highly regret purchasing this machine in fact I want it to be fixed, then I want to return this machine as I don't wanna be 2 months down the line and then I have to replace the seal again and I wait over a month to get helped
Definitely will be taking this further without a doubt
So the fact that they said they contacted me is so funny because hisence customer care honestly is **********
I feel like no one actually cares 😕 which is sad being 23 I saved up almost a year to buy this machine and i highly regret purchasing this machine in fact I want it to be fixed, then I want to return this machine as I don't wanna be 2 months down the line and then I have to replace the seal again and I wait over a month to get helped
Definitely will be taking this further without a doubt
PM
Phillip M's update08 Jan 2025, 12:09
Reviewer Update
Also I contacted them not once has anyone taken it upon themselves to contact me I've been the one calling non stop
So the fact that they said they contacted me is so funny because hisence customer care honestly is **********
I feel like no one actually cares 😕 which is sad being 23 I saved up almost a year to buy this machine and i highly regret purchasing this machine in fact I want it to be fixed, then I want to return this machine as I don't wanna be 2 months down the line and then I have to replace the seal again and I wait over a month to get helped
Definitely will be taking this further without a doubt
So the fact that they said they contacted me is so funny because hisence customer care honestly is **********
I feel like no one actually cares 😕 which is sad being 23 I saved up almost a year to buy this machine and i highly regret purchasing this machine in fact I want it to be fixed, then I want to return this machine as I don't wanna be 2 months down the line and then I have to replace the seal again and I wait over a month to get helped
Definitely will be taking this further without a doubt