DONT BUY HISENSE ANYTHING. Warranties are subjective to their bias. Blame costomers for their own incmompetance

Such a pitty that I cant put zero star reviews on HP. DO NOT BUY HISENSE. EVER. I bought a dishwasher in June 2022. 2 months later the latch lever was found in the filter after a wash cycle, it had broken off during the cycle. I submitted a service request to Hisense and I was immediatly dismissed by stating its not covered in warranty. I escelated the matter to the consumer goods ombudsman and eventually after MONTHS of waiting Hisense phoned me and blatantly accused me that I broke the machine myself, and that I was abusing it and thats why its not covered in warranty. I was told off and it was said that its my fault directly. No investigation, no inspoection, no serivice rep, just immediatly go to blaming the consumer of malicious intent. Why or how that latch would be abused by anyone in any circumstances is flabbergasting. its a 70c piece of plastic FFS.

Then, after accusing me of malicious and abusive behaviour, they offered to replace the part as a show of good faith. How do you point fingers at your customers and then want to aplpy a "show of good faith" after the simple matter had to be escelated to the CGSO just to get a human response from Hisense?? If Hisense was a human they would be a textbook narcissist, borderline machiavillian.

I declined the repalcement of the part becuase i want a refund as per the CPA. The reason being that the rest of the machine is covered by this "warranty" which means nothing as they immediatly point fingers to the customer instead of doing their due dillegence to at least investigate and communicate to their customers.

I ended up fixing the component with superglue as this whole thing took nearly a year, just for the CGSO to eventually dismiss the FACTS and ignore the sections of the CPA that HISENSE is violating directly, claiming they cant speak for me as the consumer, becuase they dont have enough evidence contrary to the OEMS statements.

Hisense warranties are worthless puffs of air and based on their biased opinions of their customers and i would advise to never ever ever buys anything from a company that blames their customers for their poor workmnanship and services. Hisense warranties are subjective to their own opinions, not facts or inspection. There is no protection for consumers and no honour in the industry anymore.