1 reviews | Active since Oct 2016

16 May 2019, 16:32

DON'T BUY A HISENSE CELL PHONE

Bought a Hisense dual sim phone from Game but when I tried to set it up it would not recognise the second sim and kept giving an error message that I could not use 2 sims at once. Called Hisense's repair centre who suggested I bring it to them in Bedford View the next day. As this was a Saturday I asked if there would be somebody there to assist and was assured that a qualified technician would be on duty. Went next day and the only person on duty seemed to know nothing about cell phones. Firstly he said that a dual sim phone did not mean you could use 2 sim cards. Eventually after some discussion he conceded that the use of 2 sims was OK but that there was a software issue and that I should return on Monday as the software man did not work at weekends. I declined to again drive 60kms round trip and then the receptionist said they could send somebody on either Mon or Tues to my home. Monday was a no-show so Tuesday I phoned and was told they would not have the soft-ware until Wednesday but would call me back within the hour to confirm. I have heard nothing since so took the phone back to Game and bought a Samsung instead.

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