GB
George B

1 reviews | Active since Aug 2012

26 Jul 2024, 15:01

Do not under any circumstances waste your money on a Hisense Dishwasher.

I wish the rating went down to zero.

I bought a Hisense Dishwasher in August 2022 and according to their site this carries a 24 month warranty. This is a blatant falsehood as they do not honour the warranty

The racks in my dishwasher rusted through within 18 months. Since then I have been given the run around by Hisense and their spares supplier AEK Appliance with them trying to pass off the manufacturing defect allowing the racks to rust in such a short time as not being covered by the warranty, then passing me on the the less than useless AEK Appliances to get spare racks only to be told at the beginning of June that they didn't have spares until the 5th of July, which on due date quickly changed to the 25th of July and now changed to the second week of September. Have they not heard of air freight?

Bottom line is if you are silly enough to waste your money on a Hisense dishwasher, just be prepared to treat is as a disposable piece of *******, because that is all it is.

0
Replies (4)
GB
George B's update29 Jul 2024, 12:22
Reviewer Update
So I am told privately to get hold of Hisence customer care for assistance. I have already done that 3 months ago with the Hisence reference number attached to this review and got absolutely no success then, so what is going to change now? Even more of a waste of space and time
Hisense
Hisense's reply29 Jul 2024, 12:25
Official
Thank you, 

We will look into it and revert back.
Regards, 
TPN
GB
George B's update05 Aug 2024, 15:37
Reviewer Update
Still no stock? Hmmmm. If you want to keep a customer surely you would take the racks out of a new machine to keep a customer who has been waiting over 3 months happy and then you sit and wait for the stock to come in?

Oh and I did get hold of Customer Care Team and got ignored yet again.

I stick to my assessment of 'Don't waste money on a Hisense product"
GB
George B's update10 Sept 2024, 12:59
Reviewer Update
So I am told that the stock will be in at the end of August and that I am a priority as soon as they get stock.

Again don't believe a word Hisense say or write about their products. Rather just contact them once then go straight to the Consumer Complaints Council.

Hisense promises are not worth the paper they are written on and their products don't even make it out of warranty.