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maselemeng M

1 reviews | Active since May 2015

29 May 2015, 13:10

DO NOT PURCHASE Hisense Infinity Pure 1 5. 8GB

I purchased a Hisense handset 15 October 2014 online. I didn't experience any issues with the phone till the May 14,2015.On my way to work I noticed that the battery was swollen of which I've never experienced before and around past 10:00 in that morning the phone would not close anymore. I took out the battery to retrieve my sim card and the moment I put it down it exploded and was bursting in flames wright in my office.<br> <br> I've been trying helplessly to call hisense as their customer service line is appalling. I was advised by the receptionist to email Alvena and copy customer service, I've done so and up until today I haven't had any response from either of them.<br> My issue is that why was I never advised that this kind of product may harm me and why is this faulty product been sold to unsuspecting customers? This phone could have exploded in my ear, hand or while I was driving!!!!I'm still horrified and so are my colleagues who witnessed the explosion and the flames...they helped to put out the fire!!!!?<br> People should be alerted about this kind of product/the brand as it is TOTALLY UNACCEPTABLE to have had to purchase another phone within 7months .<br>

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Replies (1)
Hisense
Hisense's reply29 May 2015, 16:10
Official
Hello Mercy80,

Thank you for making contact with us.

One of our customer care consultants will be in touch shortly to resolve the matter.



Thanks you

The Hisense Customer Care Team