Do not buy Hisense

Extremely disappointed with the service Hisense provides Our (model) tv broke more than a week ago. We took the TV directly to Hisense with complete confidence that our TV of R 10000 will be fixed with local service providers. On the contrary, not only were we not kept informed of the progress after a whole week has passed and multiple trips out to Hysence Milnerton to find out where our TV is and the progress; but also to find out the tv is unrepeatable that after making contact with the head office in Johannesburg who conveniently told us the TV is on its way back, BUT needless to say neglecting to tell us the TV is unrepeatable. We have spoken to Kerabo(the most arrogant service consultant I have ever met), Prosper, Natacha who threw the phone down she heard I wanted to complain, Natascha who none of them took the time to assist us or provide the above us with the information above and just told us to phone the call centre… this has been THE worst experience we’ve ever had from a service provider being sent from pillar to post like this and not to mention the cost of this tv!! The call centre people were even worse, we spoke to Veronica who not only aggravated the situation by telling us she can’t help us and we need to take the tv back to Hysence Milnerton … this after they told us to phone the call centre and take the tv back to Makro where we purchased it from because still under warrantee. HOWEVER, the TV has been discontinued, and Makro is unwilling to accept the TV back without two little foot stands, which we now need to order to return the unrepeatable discontinued tv before they are willing to credit us so that we can purchase another TV! This is THE most ridiculous I have ever heard and the worst service I’ve ever experience for a very expensive purchase not older than 2 years! DO NOT buy anything from Hence, their products are of poor quality, expensive and the fact that they have local parts makes NO difference because they discontinue their tv’s too quick to get it repaired OR order parts to return products that are still under warranty to get a refund!! The people at the call centre has also not been trained to deal with client complaints or log any of them so that you don’t have to provide ALL of the information and frustration to date yet again. Going on 2 weeks and this matter HAS STILL NOT been resolved.