1 reviews | Active since Jun 2018
Do NOT buy Hisense.
Worst products and service ever. Bought a smart TV on recommendation from a friend who saw a demo model at a store. I purchased 2 50" TV's. 1 for my girlfriend "at the time" and one for myself. Needless to say I was a fool. One is the A6100 series and one is the B7200 series android TV. My A6100 has the worst firmware anyone could wish not to have. My browser is so slow that I can't open any web pages. BTW I have a 15Meg wifi connection. More that fast enough. The Netflix app kicks me out every now and then. Showmax takes forever to load. And when I mirror cast to the TV it lags and freezes up. The firmware is up to date but not working as it should. Worst of all... I contacted Hisense and all they tell me is that there is nothing they can do. No updates or anything. My TV's are still under warranty. Feel like driving over them with my truck. Stuff this, I am buying a Samsung. Bit more pricey but totally worth it. The frustration is getting the better of me.
After writing a review, Hisense contacted me and I was assisted by Rubin Ruiters, Team Leader of the Quality and Servive department.
After numerous emails and WhatsApp messages back and forth we have gotten no further.
Hisense take their time to answer my emails and messages. Seems they are playing for time. Waiting for my 1 year to pass and the the warranty period is over. As well as during this time of lockdown (Corona Virus) it is the best way to play for time.
If Hisense wanted to help, a technician could by now have been dispatched to sort out the problem.
We are no further to resolving the issue than were when I contacted Hisense. In fact I and even more upset with Hisense than I initially was. In my life I will Never again purchase any Hisense products and will make sure to enlighten all my friends , family and customers about the inferior products and poor service. If you want amaizing value for money the rather buy Samsung. Yes I have had issues with Samsung 's service, but at least their products are of the highest standing quality.
After writing a review, Hisense contacted me and I was assisted by Rubin Ruiters, Team Leader of the Quality and Servive department.
After numerous emails and WhatsApp messages back and forth we have gotten no further.
Hisense take their time to answer my emails and messages. Seems they are playing for time. Waiting for my 1 year to pass and the the warranty period is over. As well as during this time of lockdown (Corona Virus) it is the best way to play for time.
If Hisense wanted to help, a technician could by now have been dispatched to sort out the problem.
We are no further to resolving the issue than were when I contacted Hisense. In fact I and even more upset with Hisense than I initially was. In my life I will Never again purchase any Hisense products and will make sure to enlighten all my friends , family and customers about the inferior products and poor service. If you want amaizing value for money the rather buy Samsung. Yes I have had issues with Samsung 's service, but at least their products are of the highest standing quality.