SS
Stefan S

1 reviews | Active since Jun 2024

07 Jun 2024, 14:32

DO NOT BUY ANY HISENSE TV, POOR BUILD QUALITY AND WARRANTY VOID

Bought a 50 inch QLED Hisense TV in January 2024, The TV was mounted on the walle and for some reason the Screen Cracked while i watched a movie, There is no Physical damage on the TV, the Hisense Technician said that the damage is from under the plastic cover on the bottom of the TV which does not make any sence? I lost a R6000 TV due to the poor quality build of these units, Hisense South Africa said that its cracked and now the warranty is no longer in place. They take no responsibility for the qualty of their products.

The Hisense technician said that everey client he goes toe has exactly the same issue with no physical impact on the device, it looks Hisense has a way of getting away with their poor quality products.

I would not Reccomend that anyone buy a Hisense TV, Stay as far away as possible.

0
Replies (3)
SS
Stefan S's update11 Jun 2024, 11:45
Reviewer Update
No feedback on your ticket above......
Hisense
Hisense's reply11 Jun 2024, 14:22
Official
Hi Stefan, 
Thank you for bringing the issues with your HISENSE product to our attention. We apologize for the inconvenience caused and understand your frustration. Your complaint is under investigation, and we're working to resolve it swiftly. Your patience is appreciated, and we'll keep you updated on the progress.
Complaint reference:  *** 
Best regards,

TPN
HISENSE Customer Service Team
SS
Stefan S's update14 Jun 2024, 13:45
Reviewer Update
Complaint reference: *** - 1 week later and still no feedback