MV
Mary-anne Vilakazi
1 reviews | Active since Dec 2018
28 Mar 2026, 18:28
Do it right the first time next time! Disappointing!
I'm not impressed. A brand I've trusted for years has let me down twice in a space less than a year. What an inconvenience, and to receive reps that can't answer any questions? Very disappointing. I regret giving Hisense the benefit of doubt, I should have walked away the 1st time.
Helpful (0)
Replies (13)0
Replies (13)
Hisense's replyOfficial
30 Mar 2026, 08:15Hi Mary-Anne,
Thank you for reaching out to us. Kindly provide us with your reference number so that we may follow up on your behalf.Regards,
MM.
Thank you for reaching out to us. Kindly provide us with your reference number so that we may follow up on your behalf.Regards,
MM.
Best regards,
Hisense's reply30 Mar 2026, 08:15
Official
Hi Mary-Anne,
Thank you for reaching out to us. Kindly provide us with your reference number so that we may follow up on your behalf.Regards,
MM.
Thank you for reaching out to us. Kindly provide us with your reference number so that we may follow up on your behalf.Regards,
MM.
Best regards,
MV
Mary-anne Vilakazi's updateReviewer Update
30 Mar 2026, 09:02***6 this was for the first fault, exchange took place on the 02/02/2026 but I found myself at Pic n Pay Maponya mall yet again on the 28/03/2026 to return the new sound bar for the very same issue as the 1st one. The fact that all my appliances are Hisense irritates me when I think of buying a different brand of soundbar because this is unacceptable. My time and fuel wasted for unplanned trips to Maponya Mall only to be told "I'm not sure" but Hisense rep. I'm really not impressed.
MV
Mary-anne Vilakazi's update30 Mar 2026, 09:02
Reviewer Update
***6 this was for the first fault, exchange took place on the 02/02/2026 but I found myself at Pic n Pay Maponya mall yet again on the 28/03/2026 to return the new sound bar for the very same issue as the 1st one. The fact that all my appliances are Hisense irritates me when I think of buying a different brand of soundbar because this is unacceptable. My time and fuel wasted for unplanned trips to Maponya Mall only to be told "I'm not sure" but Hisense rep. I'm really not impressed.
Hisense's replyOfficial
30 Mar 2026, 11:15Hi Mary-Anne,
Please note that we are unable to provide a technical report or confirm what may have caused the soundbar to fail. We understand your frustration and sincerely apologise for the inconvenience caused. Kindly advise whether the store has provided the required details so that we may proceed with processing the credit for the unit.Regards,
MM.
Please note that we are unable to provide a technical report or confirm what may have caused the soundbar to fail. We understand your frustration and sincerely apologise for the inconvenience caused. Kindly advise whether the store has provided the required details so that we may proceed with processing the credit for the unit.Regards,
MM.
Best regards,
Hisense's reply30 Mar 2026, 11:15
Official
Hi Mary-Anne,
Please note that we are unable to provide a technical report or confirm what may have caused the soundbar to fail. We understand your frustration and sincerely apologise for the inconvenience caused. Kindly advise whether the store has provided the required details so that we may proceed with processing the credit for the unit.Regards,
MM.
Please note that we are unable to provide a technical report or confirm what may have caused the soundbar to fail. We understand your frustration and sincerely apologise for the inconvenience caused. Kindly advise whether the store has provided the required details so that we may proceed with processing the credit for the unit.Regards,
MM.
Best regards,
MV
Mary-anne Vilakazi's updateReviewer Update
30 Mar 2026, 11:20I don't know. They took down my details and gave me a copy of the receipt. I don't know if anything has been submitted to you yet.
MV
Mary-anne Vilakazi's update30 Mar 2026, 11:20
Reviewer Update
I don't know. They took down my details and gave me a copy of the receipt. I don't know if anything has been submitted to you yet.
MV
Mary-anne Vilakazi's updateReviewer Update
30 Mar 2026, 21:00Repair department copy has a C26144 number. I don't know if this helps
MV
Mary-anne Vilakazi's update30 Mar 2026, 21:00
Reviewer Update
Repair department copy has a C26144 number. I don't know if this helps
MV
Mary-anne Vilakazi's updateReviewer Update
30 Mar 2026, 21:03Device serial number is 5PASTWNOPUS3018DD170057
Hisense 3.1 channel sound bar with sub woofer HS3100
Hisense 3.1 channel sound bar with sub woofer HS3100
MV
Mary-anne Vilakazi's update30 Mar 2026, 21:03
Reviewer Update
Device serial number is 5PASTWNOPUS3018DD170057
Hisense 3.1 channel sound bar with sub woofer HS3100
Hisense 3.1 channel sound bar with sub woofer HS3100
Hisense's replyOfficial
01 Apr 2026, 09:09Hi Mary Jane,
We will be in touch with you once we have confirmed everything with the store.
Regards,
MM.
We will be in touch with you once we have confirmed everything with the store.
Regards,
MM.
Best regards,
Hisense's reply01 Apr 2026, 09:09
Official
Hi Mary Jane,
We will be in touch with you once we have confirmed everything with the store.
Regards,
MM.
We will be in touch with you once we have confirmed everything with the store.
Regards,
MM.
Best regards,
Hisense's replyOfficial
01 Apr 2026, 09:14Hi Mary-anne,
We need to first confirm with the store regarding this claim and once done, we will revert back to you.
Regards,
MM.
We need to first confirm with the store regarding this claim and once done, we will revert back to you.
Regards,
MM.
Best regards,
Hisense's reply01 Apr 2026, 09:14
Official
Hi Mary-anne,
We need to first confirm with the store regarding this claim and once done, we will revert back to you.
Regards,
MM.
We need to first confirm with the store regarding this claim and once done, we will revert back to you.
Regards,
MM.
Best regards,
Hisense's replyOfficial
01 Apr 2026, 09:18 Hi Mary-anne,
Kindly send us an email to *** with your details, your previous reference number, and the current serial number of the unit. Once the email has been sent, please provide us with the email ticket number you received so we can expedite the process for you.
Regards,
MM.
Kindly send us an email to *** with your details, your previous reference number, and the current serial number of the unit. Once the email has been sent, please provide us with the email ticket number you received so we can expedite the process for you.
Regards,
MM.
Best regards,
Hisense's reply01 Apr 2026, 09:18
Official
Hi Mary-anne,
Kindly send us an email to *** with your details, your previous reference number, and the current serial number of the unit. Once the email has been sent, please provide us with the email ticket number you received so we can expedite the process for you.
Regards,
MM.
Kindly send us an email to *** with your details, your previous reference number, and the current serial number of the unit. Once the email has been sent, please provide us with the email ticket number you received so we can expedite the process for you.
Regards,
MM.
Best regards,
MV
Mary-anne Vilakazi's updateReviewer Update
01 Apr 2026, 09:36The Hisense rep in store said they will fully refund me.
MV
Mary-anne Vilakazi's update01 Apr 2026, 09:36
Reviewer Update
The Hisense rep in store said they will fully refund me.
Hisense's replyOfficial
01 Apr 2026, 10:28We understand that; however, we still need to process a credit for the store before they can proceed to refund you.
Regards,
MM.
Regards,
MM.
Best regards,
Hisense's reply01 Apr 2026, 10:28
Official
We understand that; however, we still need to process a credit for the store before they can proceed to refund you.
Regards,
MM.
Regards,
MM.
Best regards,
MV
Mary-anne Vilakazi's updateReviewer Update
02 Apr 2026, 15:10Do you really expect me to send the same details twice?? Honestly?!
MV
Mary-anne Vilakazi's update02 Apr 2026, 15:10
Reviewer Update
Do you really expect me to send the same details twice?? Honestly?!
Hisense's replyOfficial
02 Apr 2026, 15:43Hi Mary-anne,
Please note that we need a confirmation (preferably a picture) of the current serial number sent to our email so we may assist you further.
Regards,
MM.
Please note that we need a confirmation (preferably a picture) of the current serial number sent to our email so we may assist you further.
Regards,
MM.
Best regards,
Hisense's reply02 Apr 2026, 15:43
Official
Hi Mary-anne,
Please note that we need a confirmation (preferably a picture) of the current serial number sent to our email so we may assist you further.
Regards,
MM.
Please note that we need a confirmation (preferably a picture) of the current serial number sent to our email so we may assist you further.
Regards,
MM.
Best regards,