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Natasha N
1 reviews | Active since Apr 2016
13 Aug 2020, 21:54
Dissatisfied customer
I urgently need my fridge to be replaced. It’s a 3yr old fridge which I purchased from Makro and recently the fridge has stopped cooling and my food items were going off. I made contact with Hisense via email and was assisted. A technician was sent out and he told me that the fridge need to be refilled with gas and that my problem would be resolved. I’m now sitting a week later with the same issue. Despite sending several mails I’m now being ignored and my mails are not be responded to. Extremely disappointed with the service received considering this item is still under warranty.
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Replies (2)NN
Natasha N's updateReviewer Update
15 Aug 2020, 09:17Absolutely shocking service. Second time around Hisense sends out a technician and he does the same thing as the first technician...re-gas the fridge and again the fridge isn't working. The fridge is not getting cold and remains on room temperature. This item is still under warranty and I expect it to be replaced as you clearly cannot fix it. Absolutely frustrated and pathetic service. I’m spending loads of money replenishing food which has gone off. Hisense please urgently sort out this problem.
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Natasha N's update15 Aug 2020, 09:17
Reviewer Update
Absolutely shocking service. Second time around Hisense sends out a technician and he does the same thing as the first technician...re-gas the fridge and again the fridge isn't working. The fridge is not getting cold and remains on room temperature. This item is still under warranty and I expect it to be replaced as you clearly cannot fix it. Absolutely frustrated and pathetic service. I’m spending loads of money replenishing food which has gone off. Hisense please urgently sort out this problem.
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Natasha N's updateReviewer Update
17 Aug 2020, 22:28Still no response from Hisense despite sending them several emails. I wouldn’t in a lifetime ever recommend this brand to anyone nor ever waste my money again purchasing any of their products. Absolutely shocking and pathetic service from them. I want my fridge replaced since your technicians cannot fix this. It’s still under warranty!!!’
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Natasha N's update17 Aug 2020, 22:28
Reviewer Update
Still no response from Hisense despite sending them several emails. I wouldn’t in a lifetime ever recommend this brand to anyone nor ever waste my money again purchasing any of their products. Absolutely shocking and pathetic service from them. I want my fridge replaced since your technicians cannot fix this. It’s still under warranty!!!’