Dissatisfaction!!!

My name is Lethu Maseko and am writing this review of bad service we have received by far from both Russels and Hisense, but now mainly am focusing on Hisense as they have failed to liase with Russels in regards to our complain, I bought a fridge on the 27th and 29th Nov it was delivered, few hours after the delivery when we plugged the fridge it was not working and we immediately notified Russels but still this day we stuck with the fridge that's not working and our food is getting rotten everyday but I paid cash for a dead fridge!