PR
Peter R
1 reviews | Active since Mar 2015
22 Apr 2025, 19:38
Dissapointing after sales support
Love your products however your aftercare support and suppliers leave alot to be desired,a year later the supplier you provided was still getting back to me,I call your customer care back and you still send me to the same people and using the same email they ask me for my details again,I have asked for a new supplier and a week later still nothing
Helpful (0)
Replies (3)0
Replies (3)
Hisense's replyOfficial
23 Apr 2025, 08:46Hi Peter,
We're truly sorry to hear about the experience you've had. We appreciate your support of Hisense and take concerns like yours seriously. A consultant from our VOC (Voice of the Customer) team will be in touch with you shortly to assist further.
In the meantime, kindly send your contact details and any relevant reference numbers to *** so we can fast-track your case and ensure it reaches the right team.
Thank you for your patience and understanding.
Regards,
LL
We're truly sorry to hear about the experience you've had. We appreciate your support of Hisense and take concerns like yours seriously. A consultant from our VOC (Voice of the Customer) team will be in touch with you shortly to assist further.
In the meantime, kindly send your contact details and any relevant reference numbers to *** so we can fast-track your case and ensure it reaches the right team.
Thank you for your patience and understanding.
Regards,
LL
Best regards,
Hisense's reply23 Apr 2025, 08:46
Official
Hi Peter,
We're truly sorry to hear about the experience you've had. We appreciate your support of Hisense and take concerns like yours seriously. A consultant from our VOC (Voice of the Customer) team will be in touch with you shortly to assist further.
In the meantime, kindly send your contact details and any relevant reference numbers to *** so we can fast-track your case and ensure it reaches the right team.
Thank you for your patience and understanding.
Regards,
LL
We're truly sorry to hear about the experience you've had. We appreciate your support of Hisense and take concerns like yours seriously. A consultant from our VOC (Voice of the Customer) team will be in touch with you shortly to assist further.
In the meantime, kindly send your contact details and any relevant reference numbers to *** so we can fast-track your case and ensure it reaches the right team.
Thank you for your patience and understanding.
Regards,
LL
Best regards,
PR
Peter R's updateReviewer Update
23 Apr 2025, 09:31So they contacted me, and gave me an incorrect email address, but no problem I have attached all necessary correspondence and shared it with them, will keep people updated if this is resolved
PR
Peter R's update23 Apr 2025, 09:31
Reviewer Update
So they contacted me, and gave me an incorrect email address, but no problem I have attached all necessary correspondence and shared it with them, will keep people updated if this is resolved
Hisense's replyOfficial
23 Apr 2025, 14:53Hi Peter,
The VOC team has advised that they have received your email. You may continue the conversation with them directly.
Regards,
LL
The VOC team has advised that they have received your email. You may continue the conversation with them directly.
Regards,
LL
Best regards,
Hisense's reply23 Apr 2025, 14:53
Official
Hi Peter,
The VOC team has advised that they have received your email. You may continue the conversation with them directly.
Regards,
LL
The VOC team has advised that they have received your email. You may continue the conversation with them directly.
Regards,
LL
Best regards,